The edits to the DOJ’s Evaluation of Corporate Compliance Programs (ECCP) that were announced in September 2024 (2024 Edits) during the Society for Corporate Compliance and Ethics’ (SCCE) Compliance & Ethics Institute were broad, touching on many aspects of compliance programs.
The first article of this three-part series about the 2024 Edits discussed the changes related to AI, the hottest compliance topic of the day; and the second examined the many edits related to data analytics, which are still cutting edge for many companies. This last installment covers changes regarding bread-and-butter elements of a compliance program that are less sexy to discuss but equally important.
See “Meeting DOJ Expectations Post-Resolution Requires Realism and Accountability” (Sep. 11, 2024).
Speaking Up
In two places, the 2024 Edits add questions for prosecutors to ask regarding how companies foster a speak-up culture.
Encouraging Reporting
In the subsection regarding the effectiveness of a company’s reporting mechanism, three questions have been added to the existing set:
- Does the company encourage and incentivize reporting of potential misconduct or violation of company policy?
- Conversely, does the company use practices that tend to chill such reporting?
- How does the company assess employees’ willingness to report misconduct?
These changes, which are intended to ensure that companies have effective programs in place, are consistent with the DOJ Fraud Section’s Corporate Whistleblower Awards Pilot Program (WAPP), announced in August 2024, Ephraim (Fry) Wernick, a partner at Vinson & Elkins, told the Anti-Corruption Report. In addition to providing rewards to those who bring information to the DOJ about corporate crime, the WAPP is also careful to encourage internal reporting. For example, a whistleblower’s “participation in internal compliance systems or internal reporting” can increase awards.
See our two-part series on the DOJ’s Corporate Whistleblower Awards Pilot Program: “A Look at Forfeiture and Culpability” (Aug. 14, 2024), and “Exclusions, NDAs and Goals” (Sep. 11, 2024).
Anti-Retaliation
The 2024 Edits also add an entirely new section titled “Commitment to Whistleblower Protection and Anti-Retaliation,” which includes the following questions:
- Does the company have an anti-retaliation policy?
- Does the company train employees on both internal anti-retaliation policies and external anti-retaliation and whistleblower protection laws?
- To the extent that the company disciplines employees involved in misconduct, are employees who reported internally treated differently than others involved in misconduct who did not?
“Before this update, there was an expectation that companies have multiple avenues to raise concerns, including avenues to raise concerns anonymously,” Amy Schuh, a partner at Morgan Lewis, told the Anti-Corruption Report, and that their policies would reflect that those who raised concerns would be protected from retaliation.
As with the questions about encouraging reporting, the questions about anti-retaliation are consistent with the WAPP. According to Daniel Wendt, a member of Miller & Chevalier, the WAPP “encourages whistleblowers to report any retaliation so that the DOJ can assess whether to withhold cooperation credit or even pursue enforcement actions” against companies that engage in any kind of retaliation. Additionally, the fact sheet that accompanies the WAPP notes that the fear of retaliation keeps many whistleblowers from coming forward. The DOJ understands whistleblower programs “have a much better chance of achieving their aims if companies have affirmative efforts to prevent retaliation against employees who raise concerns, either internally or externally,” he said.
The 2024 Edits regarding anti-retaliation suggest that companies should consider implementing a standalone anti-retaliation policy rather than relying on high-level statements in their code of conduct or other subject-matter specific policies, such as an anti-corruption policy, Wendt advised. Companies should train employees on those anti-retaliation policies. They also should audit decisions to investigate and discipline retaliation to make sure individuals are being treated fairly.
An audit of anti-retaliation practices may not be so easy. “Retaliation is a notoriously tricky allegation to investigate and substantiate,” Lila Acharya, a partner at Crawford & Acharya, told the Anti-Corruption Report, noting that the ECCP does not define “retaliation” despite using the term six times. The E.U. Whistleblower Directive, on the other hand, provides concrete examples of what retaliation might look like. “The updated ECCP is a step in the right direction, but it is not particularly robust on this point,” Acharya said.
See “Germany’s New Whistleblower Act Goes Beyond E.U. Directive With Unique Requirements” (Jul. 19, 2023).
Training on External Whistleblower Programs
The new subsection on whistleblower protection has one additional question that is a bit controversial. Prosecutors are encouraged to ask, “Does the company train employees on internal reporting systems as well as external whistleblower programs and regulatory regimes?”
Companies have a substantial interest in finding issues quickly so that they can be investigated and remediated – an interest that is undermined when employees go outside of the company to make their reports. “The notion that companies should now advertise DOJ and SEC whistleblower programs, and the huge financial incentives they offer, to employees creates a thorny problem that companies will have to navigate,” Wernick observed. To successfully address the issue, compliance teams would need to walk the tight rope of educating employees about possibly lucrative outside programs while also encouraging them to use – and trust – internal reporting options, he said.
Considering the challenges here, Wendt does not “anticipate that many companies will prioritize any such efforts.”
See “Takeaways From the CFTC’s First Whistleblower Interference Case” (Aug. 28, 2024).
Compliance Resources
One small tweak in the 2024 Edits changed the language about compliance autonomy and resources from a question of whether the compliance team has “sufficient seniority within the organization” to whether it has “sufficient qualifications, seniority, and stature (both actual and perceived) within the organization.” While not a big change in and of itself, this readjustment underscores the increasing emphasis on having a compliance team with the appropriate knowledge and resources to succeed.
The Right Expertise
For many companies, the most important compliance resource are the team members themselves. While headcount is critical, not just any warm body will do. A compliance team has to have both the right type and level of experience for a compliance program to run effectively, Tarek Helou, a partner at Wilson Sonsini, told the Anti-Corruption Report. Just as in any other area of the company, compliance team members “need to have the right knowledge and experience to do their job,” he said.
For years there has been a debate over what the “right” background is for a compliance professional when it comes to education and certifications. The field is full of lawyers, but many successful compliance professionals do not have a law degree or any professional degree at all.
The DOJ’s aim with the 2024 Edits is not to weigh in to any active debates about the best resume for compliance positions, especially CCO positions, Wendt explained. Instead, the new language in the ECCP is targeted at sussing out situations where a company has filled compliance positions – even senior roles – with personnel who have no background in the area, he said.
What matters most in compliance is not whether someone has a particular degree or certificate, but their experience. “The job requires more than just the application of DOJ guidance or theory but also a genuine appreciation of a company’s risk profile, an understanding of how to work effectively with the business and other control functions, and, quite frankly, how to accomplish a slate of goals on what is inevitably always going to be a limited budget,” Acharya said.
Industry experience is particularly important, “since different industries face different compliance risks,” Helou observed.
Other relevant qualifications could include tenure in a corporate compliance role or related departments such as legal, finance and audit; outside experience at law firms, audit firms, compliance consultancies or government agencies; IT and data science experience; a background in behavioral science; and expertise in communications or adult learning, Wendt suggested.
Stature Within the Company
In addition to suggesting that a compliance team needs to have the right qualifications, the 2024 Edits also indicate the need for stature, both perceived and actual, within the company.
What the DOJ means by “stature” is not defined in the ECCP, but “actual” stature likely includes titles, reporting lines and inclusion in key management meetings, committees and leadership events, Wendt proposed. “Perceived” stature is inherently more opaque, but could refer to things such as an office in the C‑suite, other visibility with senior management and the board, and day-to-day treatment within the company, he said.
To Schuh, a former chief ethics and compliance officer, stature “is about the CCO’s ability to influence the decision making of the company.” Is the CCO respected, and does the person have a proverbial seat at the table? When the individual raises issues, is anyone listening? “The answers to those questions better be ‘yes,’” she said.
No matter where a CCO sits within a company, actual independence is critical, Acharya offered, so that the individual “can bring something to the attention of the board or the audit committee without repercussion.” Wernick likewise posited that when defending a program to the DOJ, “a company needs to be able to show that the compliance function is sufficiently empowered and respected in a company to demand accountability from other senior executives and business professionals.”
If compliance lacks stature – actual or perceived – within a company, all is not lost. To improve stature, the compliance team can advocate for corporate perks and privileges and, most importantly, invest in building relationships, Wendt suggested. The compliance team also can highlight the ways in which it can help the company. “There are so many day-to-day business issues where compliance can and should be involved and where compliance can demonstrate its value,” Acharya said. “The more compliance is invited to the table, the more its stature is improved within the company.”
See “To Work Effectively, CCOs Need Authority, Autonomy and Information” (Nov. 6, 2024).
Lessons Learned
In her speech at the SCCE conference announcing the changes to the ECCP, Principal Deputy Assistant Attorney General Nicole Argentieri noted that the DOJ had “updated the ECCP to expand upon an important concept – that companies should be learning lessons from both [their] own prior misconduct and from issues at other companies to update their compliance programs and train employees.”
The main edit touching on lessons learned is in the subsection dealing with the design of policies and procedures, where the following question was added: Is there a process for updating policies and procedures to reflect lessons learned either from the company’s own prior issues or from those of other companies operating in the same industry and/or geographical region?
Additionally, in the final section of the ECCP that focuses on whether a compliance program is working in practice, two changes were introduced about whether the compliance program has a track record of detecting issues in the past and how responses have changed over time. And in the section dealing with training and communication, a number of questions were added, as well.
A Critical Compliance Component
The ability to learn from the past and make improvements to a compliance program is not a new concept. “DOJ has long emphasized the importance of compliance being an ongoing and evolving function that continues to respond to new and ongoing risks,” Wernick said.
However, the 2024 Edits are very targeted, drawing attention to specific areas of a program where these lessons should be incorporated, Wendt noted.
Angela Crawford, a partner at Crawford & Acharya, referenced a William Faulkner quote – “The past is never dead. It’s not even past.” – in making the point that issues that have arisen as part of past monitoring, investigations and risk assessments have continued relevance for a compliance program. “If an organization finds itself having to learn the same lessons repeatedly, this usually is an indication that there is an issue with the broader culture and tone or conduct at the top and middle of the organization,” she said. There is likely some barrier to fully learning and incorporating the lesson related to culture or leadership. To move forward, the compliance team needs to attempt to uncover these barriers as part of it its risk management process through surveys or focus groups, she suggested.
Training Is a Natural Place to Start
In the previous version of the ECCP, there was a question that asked, “Has the training addressed lessons learned from prior compliance incidents?” The 2024 Edits added a question specifically about integrating lessons learned from other companies: “Has the training addressed lessons learned from compliance issues faced by other companies operating in the same industry and/or geographical region?”
Issues faced by other companies, particularly those in the same industry, are an excellent way to teach employees about compliance expectations. “Lessons learned from the mistakes of a competitor are extremely useful in internal discussions, because employees generally feel more open to talk about what a competitor did wrong,” Wendt said. “Discussing a competitor’s mistakes may also help to show the value-add for compliance, as the compliance team is there to help avoid similar pitfalls.”
See “Training Insights From In-House Experts”: Part One (Jun. 1, 2016), and Part Two (Jun. 15, 2016).
Other Ways to Incorporate Lessons Learned
To incorporate lessons learned from previous issues and those at other companies, companies also “can and should go through nearly all the elements of a compliance program,” Wendt advised.
For example, companies can use lessons learned “in risk assessments and audits by focusing on risks that have occurred,” Helou suggested. Crawford noted that any root-cause analysis from previous issues is particularly useful for the risk management process. “When issues arise, companies should identify and remediate root causes and then determine whether there are systemic risks to address and resolve beyond the narrow scope of the issue that was initially the focus,” Wernick agreed.
Companies also can use lessons learned as part of their third-party due diligence, Helou suggested. If the personnel responsible for due diligence are familiar with lessons learned, they can flag similar issues going forward, Wendt added.
“Real-life examples of what has gone wrong, while protecting privacy and confidentiality, are critically important to creating awareness in a company that bad things happen and there are consequences when they arise,” Schuh opined.
See our three-part series on root-cause analysis: “DOJ Expectations and Getting to Why” (Jun. 23, 2021), “Gathering Information” (Aug. 4, 2021), and “Touching Bottom and Advanced Maneuvers” (Aug. 18, 2021).