A company’s operations unfold differently in everyday situations than in a crisis. Resilient crisis management protocols (CMPs) take this reality into account by establishing a set of expectations and touchpoints that shape how people communicate, make decisions and escalate issues as conditions change. In this guest article, Michelle DiMartino and Nitish Upadhyaya of Ropes & Gray’s R&G Insights Lab highlight three issues that often arise in the midst of crisis, analyze the human and behavioral mechanisms that give rise to these issues and offer suggestions for how to assess and design CMPs in light of those patterns. See “Compliance 5.0: A Culture-Centered Approach” (Jan. 17, 2024).