Tesco Is Making Big Strides With Little Learning Leaps

Evidence is mounting at Tesco, one of the U.K.’s largest retailers, that its “Little Learning Leaps” microlearning approach to employee compliance training increases uptake and retention, allows for better customization to job duties and current events, and employees prefer it. Motivated in 2010 by the new G. Scott Grocery Supply Code of Practice law and the U.K. Bribery Act, the team at Tesco sought ways to both enhance the content of their core compliance training and reduce some of the manual complexity. Its solution was to develop a microlearning program that replaced single lengthy training modules with multiple short bursts spread out over time and allowed learners to test out of future content by demonstrating their existing knowledge. David Ward, Tesco ethics and compliance director, and Sarah Twaites, Tesco business integrity manager, provided details about Tesco’s “Little Learning Leaps” program and valuable insights for practitioners considering a move to microlearning at SCCE’s 10th Annual European Compliance & Ethics Institute. See “High- and Low-Tech Innovations to Overcome Compliance Training’s Drawbacks in the Financial Industry” (Jan. 10, 2018).

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