Healthcare compliance officers must be able to determine whether employee training has been effective and identify any gaps in learning. During a panel at the 26th Annual Pharmaceutical and Medical Device Ethics and Compliance Congress, experts used the Kirkpatrick Model to evaluate trainings at four different levels: reaction, learning, behavior and results. This article summarizes their insights and offers tips on using this model to assess training program effectiveness. See our three-part series “Rethinking Click-Through Training”: The Pluses and Minuses (Feb. 26, 2025), Maximize Effectiveness With Customization (Apr. 9, 2025), and Integration Into a Comprehensive Training Program (May 7, 2025).
